The European Organisation for Astronomical Research in the Southern Hemisphere (ESO) is the foremost intergovernmental astronomy organisation in Europe and the world's most productive ground-based astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries.
ESO operates three unique world-class observing sites in northern Chile: La Silla, Paranal and Chajnantor (home to ALMA and APEX), and the ESO Headquarters are located in Garching, near Munich, Germany.
At Paranal, ESO operates the Very Large Telescope, the world's most advanced visible-light astronomical observatory, and will host and operate the southern array of the Cherenkov Telescope Array, the world's largest and most sensitive high energy gamma-ray observatory. ESO is a major partner in ALMA, the largest astronomical project in existence. And on Cerro Armazones, ESO is building the 39-metre Extremely Large Telescope (ELT), which will become "the world's biggest eye on the sky" and whose operations will be fully integrated into the Paranal Observatory.
For its Logistics and Facilities Department at La Silla Paranal Observatory, ESO is opening a Local Staff member position as;
Hospitality & Logistics Operations Supervisor
The Paranal Logistics and Facilities department is responsible for the provision of hospitality services to the Paranal Observatory community (of 150 astronomers, engineers, technicians and clerks) as well as for the facilities management which includes construction and maintenance of the infrastructure. The logistics aspects entails activities such as boarding, lodging, cleaning, travel and security services, all of which are outsourced to specialised service providers.
Main Duties and Responsibilities:
Under the direct supervision of the Head of Department, the Hospitality Operations Supervisor will be responsible for the daily management of the contracts related to hospitality services and liaise proactively with the service providers (currently 10). The incumbent will verify the financial execution and the performance of the related contracts and will assess and review customer satisfaction. S/He will establish harmonious relationships between the various service providers in an open and constructive manner, aiming to resolve or ease any tensions and identify issues at an early stage. In addition, S/He will be required to assist in the preparation of the annual budgeting of the Hospitality activities and perform any other tasks in the area of competence as requested by the line management.
The person will work in a counter-shift pattern (8 days on /6 off) with the Facilities Management supervisor.
The Head of Paranal Logistics and Facilities Management Department (PLF).
Proven experience of which at least 5 years as supervisor within a hospitality operation, with contract management responsibilities. Experience in working in an international environment is an advantage.
- Excellent organisational skills including ability to plan, manage and prioritise a high workload to meet deadlines, and with the associated resilience
- Ability to lead and motivate staff
- Excellent negotiation skills
- Good problem-solving skills
- Client-oriented with excellent communicational skills
- Ability to work effectively as part of a team
- Confident user of Microsoft applications, knowledge and use of hotel software packages is an advantage.
The ideal candidate will be a professional contract manager from a hotel / hospitality environment, educated to bachelor degree level or an equivalent technical qualification. A further diploma in contract administration is an advantage.
Excellent English, both written and spoken, is mandatory.
Remuneration and Contract:
We offer an attractive remuneration package including a competitive salary and educational and other social benefits, as well as financial help in relocating your family, in case of need.
The initial contract is for a period of two years with the possibility of an indefinite extension, subject to performance evaluation and business need. The title or grade of the post may be subject to change according to qualifications and experience .
Paranal Observatory is located 120 km south of Antofagasta, Chile. The working schedule will be 8 days on duty and 6 days off duty (8x6) with accommodation provided on site.
Career Path: V
If you are interested in working in areas of frontline technology and in a stimulating international environment, please visit (http://www.eso.org) for further details.
Applicants are invited to apply online at https://recruitment.eso.org/. Applications must be completed in English and should include a motivation letter and CV.
Closing date for applications is 04 August 2021
ESO has established diversity as an important value of the Organisation, is committed to providing an equal opportunities environment and is actively seeking to promote a diverse and inclusive workforce.
No nationality is excluded, however non-Chilean applicants must have a pertinent working permit, according to Chilean regulations, at the time of the application. The post is equally open to suitably qualified candidates irrespective of gender, age, disability, sexual orientation, race or religion.