Share
Working at ESO
Are you interested in working in areas of frontline technology and in a stimulating international environment? Do you feel your profile matches our requirements? Learn more about our current vacancies and apply online. Read more..
The European Organisation for Astronomical Research in the Southern Hemisphere (ESO) is the foremost intergovernmental astronomy organisation in Europe and the world's most productive ground-based astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries.
ESO operates three unique world-class observing sites in northern Chile: La Silla, Paranal and Chajnantor (home to ALMA and APEX), and the ESO Headquarters are located in Garching, near Munich, Germany.
At Paranal, ESO operates the Very Large Telescope, the world's most advanced visible-light astronomical observatory. ESO is a major partner in ALMA, the largest astronomical project in existence. And on Cerro Armazones, ESO is building the 39-metre European Extremely Large Telescope, which will become "the world's biggest eye on the sky" and whose operations will be fully integrated into the Paranal Observatory.
For its Logistics and Facilities Department at La Silla Paranal Observatory, ESO is opening a Local Staff member position as
Hospitality Operations Supervisor
Paranal
Deadline 31/10/2016
The Paranal Logistics and Facilities department is responsible for the provision of Hospitality services to the Paranal Observatory community (of 150 astronomers, engineers, technicians and clerks) as well as for the Facilities management which include construction and maintenance of infrastructures. The Logistics aspects entails activities such as Boarding, Lodging, Cleaning, Travel, Vehicle Management and Security services, all of which are outsourced to specialised service providers.
Main Duties and Responsibilities:
Under the direct supervision of the Head of Department, the Hospitality Operations Supervisor will be responsible for the daily management of the contracts related to Hospitality services and liaise proactively with the service providers (currently 12). The incumbent will verify the financial execution and the performance of the related contracts and will assess and review customer satisfaction. S/He will establish the relationships between the various service providers in an open and constructive manner, aiming to resolve or ease tensions and identify issues in an early stage. In addition, S/He will be required to assist in the preparation of the annual budgeting of the Hospitality activities and perform any other tasks in the area of competence as requested by the line management.
Reports to:
The Head of Logistics and Facilities Department.
Experience:
A minimum of 5 years of experience as supervisor within a hospitality operation, with contract management responsibilities. Experience in working in an international environment is an advantage.
Key Competences:
- Client oriented with excellent communicational skills.
- Ability to work effectively as part of a team.
- Excellent negotiation skills.
- Good problem solving skills.
- Excellent organisational skills including ability to plan, manage and prioritise workload to meet deadlines.
- Confident user of Microsoft applications, knowledge and use of Hotel/Travel software packages is an advantage.
Qualifications:
The ideal candidate will be a professional in Hotel / Hospitality Management with a relevant tertiary qualification. A bachelor degree in Hotel management or in Business administration in the tourism industry is an advantage.
Language Skills:
Excellent English, both written and spoken, is mandatory.
Remuneration and Contract:
We offer an attractive remuneration package including a competitive salary and medical, educational and other social benefits, as well as financial help in relocating your family. The initial contract is for a period of two years with the possibility of an indefinite extension, subject to evaluation. The title or grade may be subject to change according to qualification and the number of years of experience.
Duty Station:
Paranal Observatory, located 120 km south of the city of Antofagasta, Chile. The working schedule will be 8 days on duty and 6 days off duty (8x6) with accommodation provided on site.
Career Path: III
Application:
If you are interested in working in areas of frontline technology and in a stimulating international environment, please visit http://www.eso.org for further details. Applicants are invited to apply online at http://recruitment.eso.org/. Applications must be completed in English and should include a motivation letter and CV.
Closing date for applications is 31 October 2016.
No nationality is in principle excluded, however applicants, Chilean or of foreign nationality, must have the pertinent working permit, according to Chilean regulations.
The post is equally open to suitably qualified female and male applicants.